Customer Service
Taking Customer Service to the Next Level
If you think back to when you saw your house for the very first time, you probably remember seeing things that needed to be fixed: a crack in the basement wall, the light fixture that was just a little crooked, the kitchen hinge that wasn’t quite right. But after you moved in, suddenly you were able to walk past all those things without being bothered by them. In fact, you almost forgot about them.
Customer Service
Recovering from the Inevitable “Oops!”
You know the scene. Most of your customers think you’re fabulous. You have great systems for delivering service. Your staff is trained well. You’re even friendly. Then one day, out of nowhere, you mess up. Big. The customer is ticked, is moving the account—and telling everyone for miles around about your screw-up.
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