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Extraordinary Banker™
Extraordinary Banker™ Issue 6, 2007
Here are 13 pitfalls almost every bank made last year and will make again this year. Don’t be one of the many. Continue Reading . . .
Extraordinary Banker™
Extraordinary Banker™ Issue 5, 2007
It’s long been said that “if you cannot measure it—
you cannot manage it.” Nowhere is this more true
than with direct and internet marketing campaigns,
where the necessity of examining what works and what
doesn’ t directly influences the bottom line.
Continue Reading . . .
Leadership
Who Motivates the Motivator?
Passion is the driving force behind motivation. Your job as a leader is to exude that passion to your team. Stay in the spirit of celebration. Be as if.
Continue Reading . . .
Training Secrets
Training -- More of a Bottom-Line Issue Than You Think

While attending a panel session at a bank president’s convention, I once heard a panelist tell the group that he doesn’t train people because he’s afraid they might leave.

Here’s a scarier thought: What if they stay?

Continue Reading . . .
Training Secrets
Stories... Excuses

Kids come up with the wildest stories to explain why they are late, why they didn’t finish homework, and why they can’t come to school. It’s cute when they do it.

It’s not so cute when adults do it.

Continue Reading . . .
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Latest Headlines
CEO Interviews
Interview with JJ Blake
Interview with Patti Steele
Interview with Archie McDonnell, Jr.
Change
Winning the Game of Life
Sales Cultures That Rock
Nine New Realities and Why Most Banks Won’t Get “It”
Customer Service
Taking Customer Service to the Next Level
Recovering from the Inevitable “Oops!”
Phone Boo-boos that Deserve the Firing Squad
Employee Motivation
Vision It Possible
The Soul of Business
The 10 Commandments of Workplace Motivation
Extraordinary Banker™
Extraordinary Banker™ Issue 6, 2007
Extraordinary Banker™ Issue 5, 2007
Extraordinary Banker™ Issue 3, 2006
Leadership
Who Motivates the Motivator?
We've Got To Stop Meeting Like This
Trust Me!
Peak Performance
So Much Pain, So Little Gain
Perception Is The Reality
Misunderstood Clients Leave Their Financial Advisors Behind
Sales Marketing
Why Almost Every Bank is Dead Wrong in Their Sales Process
Whips and Chains Don’t Work Like They Used To
Why Almost Every Bank is Dead Wrong With Their Strategic Planning Process
Training Secrets
Training -- More of a Bottom-Line Issue Than You Think
Stories... Excuses
Secrets to Great Training Impact: What Every Manager Needs to Know