From EmmerichFinancial.com

Leadership
Playing Small
By Roxanne Emmerich, CSP, CMC

He raised his hand, went into his baby voice, and gave a baby answer. This from the same child who only seconds before had answered the question by whispering to me what sounded like the developed idea of a master’s thesis. 

Why had my son changed his language and tone when his first grade teacher called on him to respond to a question? Why did he need to play small? What was I doing, as his mother, that let him think it wasn’t OK to be the ingenious and intelligent child he was?

What was I modeling? 

The answer hit me like a rock—I was playing small. I wasn’t living up to my potential. I was working harder at fitting in and being like everyone else.

The result is the same, but with different stories as I work with companies and their people. One bank CEO told me his business had grown 3.2 percent last year while his peer averages were growing at 3 percent. He seemed to be fishing for a compliment. I couldn’t possibly play that game and remain authentic. “Did it occur to you that you would have grown more had you locked the doors?” I asked.

Evidence of playing small is everywhere.



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Roxanne Emmerich, CEO and Founder of The Emmerich Group, Inc., has helped over 150 banks double their customer service scores within 30 days, and double, triple, and quadruple their growth rates within six months.. She is the author of Profit-Growth Banking, and the newly released Profit-Rich Sales for Lenders, Brokers, and Private Bankers. Visit www.EmmerichFinancial.com or free templates and information on transforming your sales culture. 

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