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Ignite Your Sales & Service Culture!

Imagine Getting Results Like These for Your Bank

Aldonna Ambler

On her radio show, The Growth Strategist, Aldonna Ambler interviews Roxanne Emmerich® and two of her progressive thinking clients, Archie McDonnell, Jr. and Patti Steele, about how they've used Roxanne's systems to grow their banks. Listen to the audio to learn what these progressive thinking people and companies are doing to grow despite the odds.

[Length: 57 minutes]


Chad Hoffman

We not only met EVERY goal in ALL of our branches, but we exceeded many of our goals by 100 percent! Our entire organization acts like a team! I can't imagine any CEO who wouldn't want this. Read interview with Chad Hoffman

– Chad Hoffman
President and CEO
The Richwood Banking Company

Al Tubbs

I've always said that if our competitors got a hold of Roxanne's information, we'd be in trouble. Fortunately, we found her first. Roxanne's systems work—especially during times like these. Read interview with Al Tubbs

– Al Tubbs
CEO
Ohnward Bancshares, Inc.
Past President of American Bankers Association

Kevin Beckemeyer

The roll outs, the daily huddles, all of that is generating so much excitement to be together. We didn't have that in the past. The morning huddles are just phenomenal, the positive vibes from all the folks. In the past we had people who would do their work and that was about it, having relationships with other employees was rare. Now people are taking on leadership roles, breaking out of their shells and making things happen like you wouldn't believe.
Read interview with Kevin Beckemeyer

– Kevin Beckemeyer
President and CEO
Legence Bank

Archie McDonnell, Jr.

Our bank has essentially doubled in size... going from 500 million in 2001 to 1 billion today. When we started with you, we were what I would have characterized as, at best, an average performer—probably an underperformer. We also were making somewhere in the neighborhood of less than $7.6 million in net income and now we have grown to $15.6 million in pre-tax net operating income. So we doubled the bank size... more than doubled the bank's profit. And we're right on top of the return on assets for high growth banks at about 1.2 percent.
Read interview with Archie McDonnell, Jr.

– Archie McDonnell, Jr.
CEO and President
Citizens National Bank

Ginger Martin

Our success is just snowballing. We've targeted physician groups and have recently landed two significant relationships. This has been a direct result of the training, our new way of thinking. Our board has really been blown away! Getting these accounts has been a bit of David and Goliath for us; we were up against the 'big' banks. I attribute this to what we've gained on this journey with The Emmerich Group®. Read interview with Ginger Martin

– Ginger Martin
President and CEO
American National Bank in Southern Florida

Mark Johnson

We set our goal at The Emmerich Group's Strategic Planning Think Tank in Atlanta last year and created a tight, one-page strategic plan. As a result of that and of following the Profit- Rich Sales method you presented at that meeting, we just blew right past our goal and never looked back. Read interview with Mark Johnson

– Mark Johnson
President and CEO
The First Citizens National Bank

David Pierce

One of the most enlightening things we learned going through this culture transformation process is that there was a wealth of talent and capability available in our workforce that we had never tapped into before... We have about 275 employees, and I'll bet we weren't utilizing even ten percent of them to their full capacities. That has been a tremendous find in this culture change process—the most valuable thing we've gained by far.
Read interview with David Pierce

– David Pierce
CFO, Porter Bancorp, Inc.
CSO, PBI Bank, Inc.

Dale Blachford

One of the most valuable things The Emmerich Group® has taught us is to become disciplined about putting processes and systems in place. When you have a solid system, it makes execution a whole lot easier. We've grown from $180MM to $250MM in two years.
Read interview with Dale Blachford

– Dale Blachford
President
Liberty Bank

Patti Steele

Before we worked with the Thank God It's Monday!® system, we had tried many consultants and training programs with little or no improvement. Within 30 days of our Kick-Butt Kick-Off® we grew more than we had in the previous 10 years combined—35% annualized in 30 days! The growth of deposits and loans can only be described as a miracle and the profits were up 44%. Profits and ongoing growth have soared from there. The system keeps taking us further. Read interview with Patti Steele

– Patti Steele
President and CEO
First Volunteer Bank

Jim Marcuccilli

Our loan growth was up $100 million in less than five months during the heart of a recession while we improved loan quality. Return on equity increased from 7.18% to 10.44% in a year. Net interest margin increased from 3.63% to 3.95% in a year.
Read interview with Jim Marcuccilli

– Jim Marcuccilli
CEO
STAR Financial

J.J. Blake III

We paid for the full three-year program in the first month with a fee from a single client by following the new sales process we learned. We then went on to replicate those same results over and over again. But the real miracle is the transformation in our workplace culture. Read interview with J.J. Blake III

– J.J. Blake III
President and CEO
Peoples State Bank

Since working with the Emmerich Group®, we have reduced our turnover from 40% to 3%.
Read interview with Pete Morrison

– Pete Morrison
President
Elgin State Bank

Gordon Majors

We do huddles in the morning to get everybody excited and engaged. You designed weekly sales meetings for us that emphasize teamwork, and that's been so effective... we made an intense commitment to become an A-Grade Lender. Read interview with Gordon Majors

– Gordon Majors
President and CEO
The Hardin County Bank

Charlie O'Brien

This is a great time of opportunity for us. Many of our competitors continue to struggle while we are having a tremendous success story... our profits are strong, our leadership team is strong, our people are engaged, and we are spending money smarter than ever before. TEG provides a great framework to allow this to happen. Instead of running traditional ads as we did for the previous 10 years with little feedback, by doing our top 100 approach we are making incredible magic happen with our customers.

– Charlie O'Brien
President & CEO
South Adams Savings Bank

Watch What Other Executives Are Saying

Click on the links below to view the interviews. (Plays in Windows Media Player. High bandwidth connection recommended).

What are some quantifiable results you have seen?
(Windows Media Player required for playback. Download here for PC or MAC.)
Mark Abate - Chairman, Elgin State Bank Mark Abate
Chairman
Elgin State Bank
David Barr - COO, Citizens National Bank David Barr
COO
Citizens National Bank
Marianne Cederlind - Senior Vice President, Mission Valley Bank Marianne Cederlind
Senior Vice President
Mission Valley Bank
Mike Hannley - President & CEO, Bank of Tucson Mike Hannley
President & CEO
Bank of Tucson
Jack Shuler - President & CEO, Pee Dee Farm Credit Jack Shuler
President & CEO
Pee Dee Farm Credit
Patti Steele - 1st Volunteer Bank Patti Steele
President & CEO
1st Volunteer Bank
 
Are you different personally since working with the Emmerich Group?
(Windows Media Player required for playback. Download here for PC or MAC.)
Mark Abate - Chairman, Elgin State Bank Mark Abate
Chairman
Elgin State Bank
Patti Steele - 1st Volunteer Bank Patti Steele
President & CEO
1st Volunteer Bank
Archie R. McDonnell, Jr. - President & CEO, Ceridian National Bank Archie R. McDonnell, Jr.
President & CEO
Citizens National Bank
   
 
What has been the greatest impact on your organization?
(Windows Media Player required for playback. Download here for PC or MAC.)
Mark Abate - Chairman, Elgin State Bank Mark Abate
Chairman
Elgin State Bank
   
 
Is there a specific exercise or event that impacted you the most?
(Windows Media Player required for playback. Download here for PC or MAC.)
Mark Abate - Chairman, Elgin State Bank Mark Abate
Chairman
Elgin State Bank
Jack Shuler - President & CEO, Pee Dee Farm Credit Jack Shuler
President & CEO
Pee Dee Farm Credit
Mike Hannley - President & CEO, Bank of Tucson Mike Hannley
President & CEO
Bank of Tucson
   
 
Aside from Roxanne, how is the rest of the group?
(Windows Media Player required for playback. Download here for PC or MAC.)
Mark Abate - Chairman, Elgin State Bank Mark Abate
Chairman
Elgin State Bank
David Barr - COO, Citizens National Bank David Barr
COO
Citizens National Bank
Archie R. McDonnell, Jr. - President & CEO, Ceridian National Bank Archie R. McDonnell, Jr.
President & CEO
Citizens National Bank
Patti Steele - 1st Volunteer Bank Patti Steele
President & CEO
1st Volunteer Bank
 
Have you noticed anything different at the bank?
(Windows Media Player required for playback. Download here for PC or MAC.)
David Barr - COO, Citizens National Bank David Barr
COO
Citizens National Bank
   
 
What have you taken away from your experiences with the Emmerich Group?
(Windows Media Player required for playback. Download here for PC or MAC.)
Marianne Cederlind - Senior Vice President, Mission Valley Bank Marianne Cederlind
Senior Vice President
Mission Valley Bank
Mike Hannley - President & CEO, Bank of Tucson Mike Hannley
President & CEO
Bank of Tucson
Archie R. McDonnell, Jr. - President & CEO, Ceridian National Bank Archie R. McDonnell, Jr.
President & CEO
Citizens National Bank
   
 
How has morale changed at the bank?
(Windows Media Player required for playback. Download here for PC or MAC.)
Marianne Cederlind - Senior Vice President, Mission Valley Bank Marianne Cederlind
Senior Vice President
Mission Valley Bank
Mike Hannley - President & CEO, Bank of Tucson Mike Hannley
President & CEO
Bank of Tucson
Jack Shuler - President & CEO, Pee Dee Farm Credit Jack Shuler
President & CEO
Pee Dee Farm Credit
Patti Steele - 1st Volunteer Bank Patti Steele
President & CEO
1st Volunteer Bank
 
What is an example of a specific change at the bank?
(Windows Media Player required for playback. Download here for PC or MAC.)
Marianne Cederlind - Senior Vice President, Mission Valley Bank Marianne Cederlind
Senior Vice President
Mission Valley Bank
   
 
What impact has celebrations had at your organization?
(Windows Media Player required for playback. Download here for PC or MAC.)
Jack Shuler - President & CEO, Pee Dee Farm Credit Jack Shuler
President & CEO,
Pee Dee Farm Credit
   
 
Would you recommend the Emmerich Group?
(Windows Media Player required for playback. Download here for PC or MAC.)
Mark Abate - Chairman, Elgin State Bank Mark Abate
Chairman
Elgin State Bank
Marianne Cederlind - Senior Vice President, Mission Valley Bank Marianne Cederlind
Senior Vice President
Mission Valley Bank
Mike Hannley - President & CEO, Bank of Tucson Mike Hannley
President & CEO
Bank of Tucson
Archie R. McDonnell, Jr. - President & CEO, Ceridian National Bank Archie R. McDonnell, Jr.
President & CEO
Citizens National Bank
Patti Steele - 1st Volunteer Bank Patti Steele
1st Volunteer Bank
   

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Note: The user of this information should use the contents of this website and the materials as a general guideline and not as the ultimate source of current information and when appropriate the user should consult their own legal, accounting or other advisors.

Any case studies, testimonials, examples, and illustrations cannot guarantee that the user will achieve similar results. In fact, your results may vary significantly and factors such as your market, personal effort and many other circumstances may and will cause results to vary.