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How Will YOU Take Your Customer Service to an
Incomparable Competitive Advantage?

Are you ready to find out what the customer service leaders
are doing about mystery shopping?

Do you want to know how to use it to increase your services
per household AND your net interest margin?

FINALLY... mystery shopping designed to stop order taking forever!!!

Of course you want to do mystery shopping. That's a given during these competitive times. The questions are whether your shopping is going to create results or just measure them; and whether you're shopping on things that drive cross-sales and eliminate competing on rate.

Objective, anonymous third-party assessments of the customer experience are required to make sure that you are inspecting what you expect. Where most shopping companies fall short is they don't know how to shop turning a rate inquiry into business WITHOUT matching rates.

THIS IS MANDATORY in today's competitive market.

Why do you want to take your mystery shopping up a notch? Because...

• Your mystery shopping should be customized to the current identified breakthrough for your bank and your unique attributes.
• Your shopping should grow your managers and hold them accountable—it is not just a front-line issue.
• Your shopping should be tied with roll outs of training and tied together as a system to maximize your ROI.
• Service and sales is not an event, but a continual process.
• You deserve to work with a leading mystery shopping company with almost 20 years of history serving banks and banks only!

There are many mystery shopping companies out there... but there is only one if you are committed to a solid return on investment and immediate results.

The ONLY bank mystery shopping approach guaranteed to follow the Profit-Growth Sales System™ and turn rate inquiries into sales.

In my opinion, you can not successfully change any behavior without measurement and accountability. That is what mystery shopping accomplishes. Using The Emmerich Group allows for a non-biased, convenient, effective shop from a group that knows exactly what we are looking for.

— Jill D. Burnett, CEO
Libertyville Savings Bank

Our bank was extremely impressed with the efficiency, timeliness and eye for detail that The Emmerich Group provided to us during our mystery shopping. Your group was responsive and very helpful whenever we needed guidance and support. You made our experience successful—we had lots of fun and enjoyed every minute. You rock!

— Roberta J. Reed, Senior Vice President, Business Development
Salisbury Bank and Trust Company

We found mystery shopping to be tremendously helpful. The comments are the most valuable thing and your shoppers really know their stuff. The shoppers are right on and even "help" the employee or give them the opportunity to do the right thing. Quick turnaround and delivery makes coaching easy and quick. Personalizing the mystery shopping form to meet our needs was really great since we have different expectations. Totally awesome in every way!!!!

— Tori Flynn, Vice President of Marketing
Peoples State Bank

For a free consultation and analysis of your current shopping approach to see if you are maximizing your results, contact The Emmerich Group at 1-800-236-5885 or email us at
mysteryshopping@EmmerichGroup.com

Proud member of the Mystery Shopping Providers Association.