Meet Roxanne EmmerichRoxanne Emmerich, CSP, CMC, CPAE—the most in-demand transformation agent in the banking world today—has the astonishing ability to create profound change for financial institutions. She is the CEO of The Emmerich Group, whose client list includes the top-performing banks in the country—and those that are wildly committed to being on that list. Her unique approach blends kick-butt marketing, enlightened no-excuses leadership development, profit-rich sales strategies, and iron-clad templates and systems. She presents this mixture to leaders, then teaches them how to create “employees on fire.” The result? CEOs say, “It’s a miracle.” Her programming routinely doubles customer-service scores within six weeks—and doubles profitability within one to two years for her client banks.
Advisor to Top-Performing InstitutionsShe has personally consulted with over half of the nation’s top 1% performing financial institutions, and now regularly works with banks that are in the top 5% of performers (and those who want to get there). She specializes in growing community banks with assets from $500,000 to $2 billion.
A regular keynote speaker at conventions of the American Bankers Association and BAI, as well as regional and state banking conventions in 49 states, Sales and Marketing Management magazine called Roxanne one of America’s top 12 most requested speakers in the nation for her ability to create immediate and profound transformation.
Roxanne knows what it takes to run a successful bank because she’s been at the helm of a multitude of high-performing banks and has been the Founder of two different bank holding companies. As well, she counsels dozens of related institutions and bank interests in improving performance.
She was an advisor to Wisconsin Governor Tommy Thompson helping to re-invent state government with particular emphasis on the Wisconsin Department of Financial Institutions. She’s advised two Fortune 100 chief executives during their careers, and has been an advisor to the leadership teams at Lockheed, Merck, Upjohn and other major U.S. companies. She has spoken at conferences for major insurance carriers such as Principle and Allianz.
In her early career, she was a manager of financial planning for E.F. Hutton. And, at the age of 21—straight out of college—Roxanne was the first female commercial and agricultural lender out of 400 lenders in her organization (with her first lender conference held at the Lake Geneva Playboy Club!) She earned the Certified Management Consultant designation in 1993, and since then has gone on to develop popular leadership development programs for top bank executives and their management teams.
She is the Founder of the exclusive and invitation-only program “Permission to Be Extraordinary”—which is the only transformational event in America for top-performing bank presidents, CEOs and key executives.
She is also the Founder of “Lead the Transformation,” a program which teaches bank managers and team leaders specific aspects of her step-by-step process of high-performance banking they can then take back to their workgroups—helping to transform any institution quickly. She is the developer of the Breakthrough Banking Culture Survey which measures a bank’s internal culture and predictors for success, then identifies specific areas for improvement and the establishment of templated systems.
And she is the Editor-in-Chief and Founder of Extraordinary Banker magazine—a leading magazine for bank executives of America’s highest performing institutions. Roxanne is an in-demand speaker and advisor to banks across America and was inducted into the National Speaker Association’s Speaker Hall of Fame in the same induction ceremony as Chicken Soup for the Soul founder Jack Canfield—author of the largest selling book series in the world—and Bob Danzig, past CEO of media giant Hearst Newspapers. A veteran of more than 3,000 keynote speeches, Roxanne is listed by Successful Meetings magazine as one of the top speakers in the country.
Bestselling Author and Media PersonalityRoxanne is a New York Times, Wall Street Journal, Amazon and Business Week bestselling author, and her many books include Profit-Growth Banking: How to Master 7 Breakthrough Strategies of Top-Performing Banks—which has been called “the bible of successful business.”
President of American National Bank, Jeff Schmid, said of Profit-Growth Banking, “Roxanne strikes gold with this must-read for all bankers. This book draws the map that can create major shareholder value.”
Her latest international bestseller is Thank God It’s Monday!® How to Create a Workplace You and Your Customers Love which outlines a system for bringing profits and fun to business. The book details how to create a highly motivated workplace with employees who are on fire and with a bottom line that proves it. It models her Kick-Butt Kick-Off® live in-house training program which creates immediate culture shifts to achieve tangible results. Bank executives rave about Thank God It’s Monday! including Chad Hoffman, CEO/President of Richwood Banking Company, who said:
“In less than two years using the Thank God It’s Monday! approach, we not only met EVERY goal in ALL our branches, but we exceeded many of our goals by 100 percent! I can’t imagine any CEO who wouldn’t want this for their organization.”
Roxanne has written hundreds articles for leading publications in both the banking and corporate markets—and she’s frequently interviewed by CNN, FOX, and other major media outlets for her savvy business insights that work. She is the chief interviewer behind the popular “Chat With the Experts” series, a free tele-broadcast that brings the wisdom of leading business minds and workplace experts to bankers and their executive teams. As well, she is a regular contributor to major bank association magazines.
Award-Winning Entrepreneur & Thought LeaderTo her vast banking experience, Roxanne adds more than 20 years’ experience as a certified management consultant and the credibility of being a three-time Ernst & Young Entrepreneur of the Year award winner. She has pursued graduate-level work in Organizational Leadership, Strategic Planning, and Organizational Management. And on January 1, 2013, her company celebrated its 25th year in business.
She is a member of the Transformational Leadership Council—an invitation-only group of CEOs and principals from the world’s top human-potential training organizations. She shares this distinction with internationally recognized thought leaders such as Jack Canfield (founder, Chicken Soup for the Soul), Reverend Michael Beckwith (featured in the movie, The Secret), Stephen M.R. Covey, John Gray (author, Men Are From Mars, Women Are From Venus), and Don Miguel Ruiz (author, The Four Agreements).
Philanthropy & Fostering TalentRecognized by the University of Wisconsin as a Distinguished Alumnus (joining 17 Nobel Prize recipients and 26 Pulitzer Prize winners), Roxanne is also the Founder of the Extraordinary Bank Awards—returning respect to local banks by celebrating community banks who achieve extraordinary results in areas that really count to their customers and their communities.
She is the recipient of the 2010 Philanthropist of the Year award from the National Speakers Association, and has been a major contributor to the University of Wisconsin Scholarship Fund for 22 years. She is also a United Way Avian Society donor at the highest level. Additionally, she has served on the regional board of directors of YMCA, United Way and countless other foundations and non-profit organizations.
Roxanne is the mother of four (mostly responsible) adult children—one of which holds a Master’s Degree in Physics, another who speaks fluent Mandarin, and a third who played soccer for Columbia University. Her fourth holds the national sales record for a large national organization.